Privacy Policy

Effective Date: August 1, 2025

Docknock (“Docknock,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you interact with our website www.docknock.com, our mobile applications, and through other communications such as email or text messages (collectively, the “Site” or “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Scope of this Policy

This Privacy Policy applies to information we collect:

  • Through our Site and applications;

  • In email, text, or other digital communications with Docknock;

  • When you interact with Docknock staff, contractors, or technology-enabled services;

  • When you engage with Docknock advertisements or content that link back to this policy.

This Policy does not cover data collected by third parties or independent providers who may deliver healthcare services through our platform. Those providers have their own privacy practices.

2. Children Under 18

Docknock does not knowingly collect information from children under the age of 18. Our Site and Services are intended only for adults. If we become aware that we have collected personal data from a minor, we will delete it. If you believe we may have collected such information, please contact us at info@docknock.com.

3. Information We Collect

Docknock may collect the following categories of information:

  • Personal Identifiers: name, address, phone number, email, date of birth, billing or payment details.

  • Sensitive Information: medical or health information you share in connection with Services.

  • Usage Data: device details, IP address, browser type, operating system, location data, referral sources, and how you interact with the Site.

  • Communications: information you provide in forms, messages, or correspondence with Docknock.

We collect this information directly from you, automatically through tracking technologies, or from partners and service providers assisting in delivering our Services.

4. How We Use Information

Docknock uses your information to:

  • Deliver and personalize our Services;

  • Process payments, scheduling, and transactions;

  • Communicate with you about appointments, updates, or promotions;

  • Improve our Site, security, and user experience;

  • Comply with legal and regulatory obligations;

  • Enforce our Terms of Service and protect against fraud or misuse.

5. Disclosure of Information

We do not sell your personal data. We may share it with:

  • Contractors, vendors, or service providers who support our operations (e.g., hosting, billing, analytics);

  • Successors in the event of a merger, acquisition, or corporate restructuring;

  • Regulatory authorities, courts, or law enforcement where legally required;

  • Others, but only with your consent.

We may also use or share aggregated, de-identified information for business analysis, research, or service improvements.

6. Your Choices

You have control over certain uses of your information:

  • Email & SMS: You can unsubscribe from promotional messages at any time. Transactional communications (such as appointment reminders) are necessary for service delivery and cannot be opted out of.

  • Cookies & Tracking: Most browsers allow you to block or manage cookies. Some features of the Site may not function without them.

  • Account Information: You may update or request deletion of your personal information by contacting us. In some cases, legal or contractual requirements may prevent deletion.

7. Data Security

We use technical and organizational safeguards designed to protect your personal data from unauthorized access, use, alteration, or disclosure. While we take reasonable precautions, no system can guarantee complete security of data transmitted online.

8. Do Not Track

At this time, Docknock does not respond to “Do Not Track” signals sent by browsers.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on www.docknock.com, and in some cases, you may be notified by email or through the application. Your continued use of the Site or Services after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Docknock
Website: www.docknock.com
Email: info@docknock.com